Squalo Roma Care
Customer care, composed.
Questions about sizing, orders, delivery or returns are handled with the same restraint as the wardrobe: clear, direct and considered. Most answers are on this page. If you still need us, the team is at the bottom.
Response time
We reply within one business day.
Monday to Friday, excluding public holidays. For order help, include your order number and the email used at checkout.
01
Order help
Tracking, delivery estimates, duties and what happens after you order.
Shipping and delivery02
Sizing and fit
Size charts, fit notes and 30 calendar days from delivery to request a return or size exchange.
Perfect Fit Guarantee03
Returns
Eligibility, the return portal and when the refund lands.
Returns and refundsFAQs
Answers before you ask.
Where is my order?
You receive a tracking link by email as soon as your order is dispatched. Orders are prepared Monday to Friday, excluding public holidays. Full detail in Shipping and delivery.
Can I change or cancel my order?
We cannot guarantee changes once an order enters fulfilment. This does not affect applicable statutory cancellation rights. See Shipping and delivery.
How do I return or exchange something?
Request an eligible return within 30 calendar days of delivery, or the last delivery for split orders. Dispatch within 14 calendar days after approval and instructions, using tracked shipping, and provide the tracking number. Complete promotional bundles, including free items, must be returned for a voluntary refund. Inspection and refund processing take up to 10 business days from receipt; provider posting is separate. Statutory rights remain unaffected. Full conditions in Returns and refunds.
Which size should I order?
Every product page carries a size chart in centimetres and inches with a fit note. If you are between sizes, size up. Still unsure, send your height and your usual shirt or trouser size in the form below and we will tell you which size to order.
What does shipping cost and how long does it take?
Cost, delivery estimate and any free-shipping threshold are calculated from your delivery address and shown at checkout. No code is needed. Squalo pays customs duties upfront for your original delivery. Customers pay shipping and applicable customs charges for voluntary returns to Italy.
Are sold out pieces restocked?
Many pieces are limited-run. If a size or colour matters to you, write to us before waiting for a restock.
Write to us
Send a note to the team.
Share your order number if you have one. For sizing questions, include your height, usual shirt/trouser size and the piece you are considering.
