Customer Care
Questions, answered clearly.
A quick guide to orders, shipping, returns, sizing and how Squalo Roma handles international fulfilment.
Find quick answers about Squalo Roma orders, delivery, returns, refunds, sizing and international fulfillment.
If you need help with an order, contact Customer Care with your order number and the email used at checkout.
Orders
Clear answers for placing and managing your order.
How do I place an order?
Select your item, choose the size or colour available, add it to cart and complete checkout. Once your order is confirmed, you will receive an order confirmation by email.
Can I change or cancel my order after placing it?
We cannot guarantee changes once an order enters fulfilment. This does not affect applicable statutory cancellation rights. Contact support@squaloroma.com for help.
How can I check sizing before ordering?
If you are unsure about fit, contact Customer Care before ordering and include your usual size, height and the product you are considering.
Shipping & Returns
Common questions about shipping, returns and refunds.
Do you ship internationally?
Yes. Squalo Roma ships internationally with tracked delivery. Shipping costs, delivery estimates and any free-shipping threshold are shown at checkout after you enter your delivery address.
When will my order be shipped?
During busy periods, please allow time for your order to be prepared with care. Delivery estimates begin from dispatch, not from the moment the order is placed.
What is your return policy?
Request eligible returns within 30 calendar days of delivery, or the final delivery for split orders. Send returns with tracking within 14 calendar days after approval and instructions. Promotional refunds require the complete bundle, including free items. Inspection and refund processing take up to 10 business days from receipt; payment-provider posting is separate. Statutory rights remain unaffected. See our Returns and Refunds policy.
How long will it take until I receive my order?
Delivery timing depends on your destination, courier handling, customs processing and the fulfilment location for the item ordered. Your tracking link will show the live shipment progress.
