Privacy Policy for Squalo Roma

This Privacy Policy is issued by Squalo Roma (Pvt) Ltd (the data controller). It outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://squaloroma.com, or message us on Instagram or Facebook.

1. Information We Collect

When you visit our website or place an order, we may collect details such as your name, email, phone number, shipping address, and payment details. If you contact us through Instagram or Facebook (including comments, direct messages, and story replies), we also receive the contact details you choose to share, your social profile name, and the content of your message.

2. How We Use Your Information

We use the information to:

* Process your orders and deliver your purchases

* Improve your shopping experience

* Respond to questions and customer-service requests received by email, phone, Instagram, or Facebook

* Send updates, promotions, or support messages if you have opted in

* Detect and prevent fraudulent activities

3. Cookies

We use cookies to personalize your experience and understand how our website is being used. You can manage cookie settings through your browser at any time.

4. Service Providers and Sub-Processors

We do not sell your personal information. To run our store and respond to your messages we share the minimum necessary information with the following service providers, each bound by their own data-protection terms:

* Odoo S.A. (Belgium) — our internal customer-record and order-management system. When you contact us through Instagram or Facebook we may save your name and contact number to your customer record so our team can follow up.

* Meta Platforms Inc. (Ireland / United States) — operates the Instagram and Facebook surfaces you message us through. Messages you send us via those platforms are processed under Meta’s own Platform Terms in addition to this policy.

* Payment gateways used at checkout (currently PayHere and Shopify Payments) process your card or wallet details directly. We do not store full card numbers.

* Shipping partners we hand your name, address, and phone number to in order to deliver your order.

We do not share your information with anyone else for marketing or resale.

5. Your Rights

You have the right to:

* Access or correct your information

* Request deletion of your data

* Withdraw consent at any time

To exercise any of these rights, including a full deletion request, email us at info@squaloroma.com with the subject line Data deletion request and the email address, phone number, or social handle we should look up. We respond within 30 days and confirm in writing once your data has been removed from our active systems. Backups containing your data are overwritten on a rolling 90-day cycle.

6. Data Retention

We keep customer records and message history for as long as you remain an active customer plus 24 months, after which inactive records are anonymised or deleted. Order and tax records are kept for the period required by law.

7. Changes to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it from time to time. Any changes will be posted on this page.

8. Contact Us

If you have any questions or concerns, please contact us via email at info@squaloroma.com.