Processing
Prepared with care
Orders are prepared Monday to Friday, excluding public holidays.
Delivery Guide
Shipping, kept clear.
Every order is prepared with care, dispatched through trusted courier partners and sent with tracking once it leaves our team.
Tracking
Secure tracked delivery
You will receive a tracking link once your order has been dispatched.
Global
Rates shown at checkout
Shipping cost, free-shipping thresholds and delivery estimates are calculated by delivery address.
All Squalo Roma orders are shipped using secure, tracked delivery methods. Free shipping may be available on orders over a certain amount, depending on your region. The exact shipping cost and any free-shipping threshold will be shown at checkout after you enter your delivery address. No code is required; eligible free shipping is applied automatically at checkout.
Squalo pays customs duties upfront for your original delivery. For voluntary returns to Italy, customers pay return shipping and applicable customs duties, import taxes, brokerage and clearance fees. Statutory and fault-related rights remain unaffected. See our Returns and Refunds policy.
A remote area surcharge may apply to certain locations. If applicable, this fee will be shown at checkout after you enter your shipping address. If your order qualifies for free shipping, the remote area surcharge may still apply.
Orders are fulfilled through our international logistics network. Depending on your delivery country, stock availability and the product ordered, your parcel may be dispatched from our Asia fulfilment centre or another partner facility. This helps us keep international delivery secure, trackable and consistent across regions.
We cannot guarantee changes once an order enters fulfilment. This does not affect applicable statutory cancellation rights. We prepare orders carefully before dispatch; during busy periods, please allow time for your order to be prepared with care. Once your order is dispatched, you will receive a tracking link by email.
Delivery times are estimates and begin from dispatch, not from the moment the order is placed.
Once tracking has been issued, transit updates are handled by the shipping carrier. If your parcel is delayed, lost or marked as delivered but not received, contact Customer Care and we will help you review the shipment with the carrier.
Shipping Costs, Free Shipping Thresholds and Delivery Times
| Country / Region | Shipping Cost | Free Shipping on Orders Above | Estimated Delivery Time |
|---|---|---|---|
| Europe | Shown at checkout | Shown at checkout | 5-9 business days |
| United Kingdom | Shown at checkout | Shown at checkout | 5-9 business days |
| United States and Canada | Shown at checkout | Shown at checkout | 5-10 business days |
| Asia and Middle East | Shown at checkout | Shown at checkout | 4-8 business days |
| Australia and New Zealand | Shown at checkout | Shown at checkout | 5-10 business days |
| Rest of the World | Shown at checkout | Shown at checkout | 6-12 business days |
Shipping costs, free-shipping thresholds and delivery estimates may vary during promotional periods, high-volume periods or courier disruptions.
We process orders Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.
Customs, Duties and Import Taxes
Squalo pays customs duties upfront for your original delivery. For voluntary returns to Italy, customers pay return shipping and applicable customs duties, import taxes, brokerage and clearance fees. Statutory and fault-related rights remain unaffected. See our Returns and Refunds policy.
Customs processing may delay delivery. Delivery estimates do not include delays caused by customs checks, import restrictions, unpaid duties or missing information requested by customs or the courier.
If a delivery cannot be completed, contact support@squaloroma.com so we can review the carrier information and explain the available next steps. Any charges must be consistent with our Returns and Refunds policy and applicable consumer rights.
Damaged Packages
If your parcel arrives damaged, contact support@squaloroma.com as soon as you notice the issue. Prompt reporting helps us investigate; it does not limit statutory rights. See our Returns and Refunds policy.
Include your order number and photos if available of the parcel, packaging and damaged item so Customer Care can review the case and help with the next steps.
Failed Delivery or Wrong Address
Please enter a complete shipping address, email address and valid phone number at checkout. A phone number may be required by the courier if there is a delivery issue.
If a delivery cannot be completed, contact support@squaloroma.com so we can review the carrier information and explain the available next steps. Any charges must be consistent with our Returns and Refunds policy and applicable consumer rights.
Promotional Periods
During launches, sales and promotional periods, order processing and delivery times may increase due to high order volume.
Contact
For shipping support, contact Squalo Roma Customer Care at support@squaloroma.com.
